Open UI: Missing Open UI Layout/Webtemplates For Email Response Applets (Doc ID 2161984.1)

Last updated on SEPTEMBER 23, 2016

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

This is related to ''Communication Detail – Response View'' in Email Response Screen, when replying to an email (IP2014/IP2015).
The UI layout from Open UI is not as nice/consistent as in HI and it has been found out that old HI webtemplates are used to render in Open UI client, namely the following:
• Missing Web Templates in \WEBTEMPL\OUIWEBTEMPL:
- Webtemplate: Applet Email Response - Outbound New; File: EmailRespAppletOutboundMsgNew.swt
- Webtemplate: Applet Email Response - Inbound Attachments; File: EmailRespAppletInboundAttachments.swt
You can see in the attached .docx their concern about Open UI email response screen:
• Broken Design in Email Response WebTemplates:
- Wrong position of Menu Button
- Wrong Color of Menu Button
- Wrong position of New, Delete and Query Button Toolbar

The issue can be reproduced at will with the following steps:
1. Login;
2. Navigate to Site Map > Communications > Communication List;
3. Select a inbound email message;
4. Click on Reply;
5. The Layout of the applets in target view is broken and different to other standard applets.

 

Cause

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