Marketing Program Designer Does Not Refresh When Changing Its Program. (Doc ID 2162325.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.7 [IP2015] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Program Designer does not refresh


EXPECTED BEHAVIOR
-----------------------
Program Designer should carry the context while drilldown

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Go to Programs.

2. Create 4-5 Programs with Designer steps.

3. Start here: My Programs View (DBM)

4. Drill down on any program from "All Programs List Applet (DBM)"

5. You end up on: Program Flowchart View

6. Drill down on a particular marketing program, the designer loads fine

7. Use previous/next record - the program designer does not refresh

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot navigate to appropriate Program Flow.

Cause

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