Updating a Filed in Opportunity Screen Causes Synchronization Conflict

(Doc ID 2162481.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Siebel CRM Desktop - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


On : 15.0 [IP2015] version, CRM Desktop for Outlook version 3.9.0

When attempting to modify an existing Opportunity in CRM Desktop synchronization conflict error appears

In CRM Desktop synchronization panel the following error can be spotted: "The following records have been changed in Siebel since the last synchronization, causing a conflict with your changes."

The issue can be reproduced at will with the following steps:
1. Run CRM Desktop. Complete first sync
2. Create opportunity. Add a child product.
3. Save.
4. Run Sync
5. Open the opportunity created on step 2 and change any filed: e.g. set Probability 50%
6. Save & sync


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