Time Sheets:New Created Daily Lines Not Saved

(Doc ID 2163310.1)

Last updated on JULY 29, 2016

Applies to:

Siebel Call Center - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.

Symptoms

New created Daily Hours Records in Time Sheet are not saved. This behavior was reproduced in support with the below steps:

STEPS
-------

  1. Log in Siebel Callenter_enu.
  2. Site map -> Time sheets.
  3. Create a new Time sheet and drill down on it.
  4. In the child applet Details-Daily Hours create a new record.
  5. save the new record.
  6. Go back to your Time Sheet record and drill down
  7. Note the Daily Hours record is not longer present.

 

Cause

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