Script Fails With "Error occurred while opening file '/u03/siebmail/TEMP/Activity Summary (emailed)_1-3U0IV2B_07_07_2016_16_14_25.pdf'.(SBL-UIF-00229)" (Doc ID 2163724.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Workflow - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

PRODUCT VERSIONS:
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SIEBEL VERSION: Siebel 8.1.1.14.16 [IP2014]
SIEBEL APP O/S: Linux x86

ISSUE STATEMENT:
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A custom workflow process has been created, which invokes a script to add an attach from pdf file. When simulating the custom script using the Siebel Business Service Simulator, the script works fine to attach the pdf file. However, when the same script business service is invoked as a step inside a custom Siebel workflow process, it generates an error.

ERROR MESSAGE:
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The error message that occurs with this issue is:

PrcExec PropSet 4 00000006577e2348:0 2016-07-07 14:47:29 Error invoking service 'IRIT CreatActAttach', method 'Create' at step 'Add Attachment'.(SBL-BPR-00162)
--
Error occurred while opening file '/u03/siebmail/TEMP/Activity Summary (emailed)_1-3U0IV2B_07_07_2016_16_14_25.pdf'.(SBL-UIF-00229)

STEPS TO REPRODUCE:
---------------------------------
The behaviour occurs as follows:

1. Create a custom business service to get the pdf file attachment.
2. Create a workflow process that invokes this business service.
3. Run the workflow process on the Siebel server using Workflow Process Manager component, the task errors out with the reported error message.

LOSS OF FUNCTIONALITY / BUSINESS IMPACT:
--------------------------------------------
Due to the error message, customer is not able to complete the rest of the workflow process, which is to send an email message out with the pdf file attachment.

Cause

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