Modify Order Generates Unwanted Line Items When Customized And Done Without Making Change In EConfig

(Doc ID 2164358.1)

Last updated on JULY 24, 2016

Applies to:

Siebel eConfigurator - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version, Order Management

Modify Order generates unwanted Line Items when Customized and Done without making change in eConfig in which Product with AutoExplode Flag is True used in Constrain Product Quantity

Modify Order should not change Action Code of Line Items when customized and done without making any changes in eConfig

The issue can be reproduced at will with the following steps:
1. Promotion Test
|----B1 - Relation ProdB1
|----B2 - Relation B1, Auto Explode flag is true
|----B3 - Realtion B2, Auto Explode flag is true

2. Create Constrain Product Quantity as "The quantity of B3 from Realtion B2 = (B2 from Relation B1 when B1 from Relation ProdB1 is selected, otherwise 0)" for CP-B customizable product

3. Created Order and Added Promotion with CP-A, CP-B. Under CP-B selected B1 with Qty 1 and B2 Qty is 3, automatically B3 is selected with Qty 3 and click on Done button
4. 7 Line items are created under CP-B product in which 1 Line Items for B1,
3 Line Items for B2, 3 Line Items for B3, submitted Order and clicked on Auto Asset
5. From Account Summary>>Installed Asset click on Modify promotion, Modify order is created with Action Code (-)
6. Click on Customize button selecting CP-A, Product configurator is launched.
7. Further customized CP-B, under Message section I can see B3 is deleted. Didn't done any changes clicked on Done button
8. Extra 3 line items for B3 with Action Code 'Delete¿ and other Line Items for B3 with action code 'Add¿ is added for Order Line items

The issue has the following business impact:
Due to this issue, unwanted Line items are getting created


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