Gateway Cluster Service in Failed Status

(Doc ID 2164612.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

No Errors in Siebel logs.

 

Steps:

Configure the gateway in active/passive mode on a MSFT Cluster.

Add the Siebel Gateway Generic Service to Cluster.

Create Siebel services on node2 by running cluster bat file.

Export ODBC setting from node1 and created ODBC connection on node2

Try to startup the Gateway Cluster Service.

Gateway fails to come up Online on both the Nodes whereas when starting from Windows Services there is no issue.



Cause

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