Single byte kana (Hankaku kana) can not be handled correctly in email response (Doc ID 2165208.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

 When sending an email which includes Single byte kana (Hankaku kana) to an email address used by email response, the single byte kana characters are automatically converted to double byte kana.

Cause

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