Attachment Record Readonly Not Working Properly In Open UI (Doc ID 2165269.1)

Last updated on JULY 12, 2017

Applies to:

Siebel CRM - Version 15.4 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.4 [IP2015] version, Configuration - General

ACTUAL BEHAVIOR
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Attachment Record Readonly not working properly in Open UI with two issues as mentioned below


1. User is not given any indication if the Attachment is editable or not. If the user opens a read only record, make changes in the Attachment file and closes the file, the following error is thrown

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Message from webpage
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We are unable to process your request. This is most likely because you used the browser BACK or REFRESH button to get to this point.(SBL-UIF-00335)

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OK
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2. If the Attachment Fields are made RO, the User is able to make edits in Open UI unlike HI where it is not allowed.

STEPS
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To replicate error 1
On any Attachment BC configure BC Read Only User Property for any particular field(eg. Status). To see the error make changes to the Status such that Record becomes RO. Then drilldown on the Attachment File Name, use Open and edit and save the file. Then close the file. The above error will happen in the UI.
At no point will user have any indication the the Record is RO unlike High Interactivity.

To replicate error 2.
Configure Field Read Only Field User Property on the FileName field on any Attachment BC using any particular field(eg. Status). Make changes to the Record such tht the Field RO property is satisfied. Then Drilldown on the Attachment record in High Interactivity. You would get a message saying that it is Read only copy and edits would not be saved.

Open the same record this time in Open UI mode, you would be able to edit the Attachment file.

Changes

 

Cause

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