Smartscrip Dropdown Control Not Fully Expanding To Display Long Answers In OPEN UI (Doc ID 2165303.1)

Last updated on AUGUST 05, 2016

Applies to:

Siebel SmartScript - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.10 [IP2015] version, SmartScript

ACTUAL BEHAVIOR
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SmartScript Answer length is not flexible in Open UI.  If the answer is long, only partial answer is visible to the user.


EXPECTED BEHAVIOR
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It is expected that the control will expand and show the answer fully as is the case in HI client.

STEPS TO REPRODUCE:
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The issue can be reproduced at will with the following steps:

  1. Run SmartScript, select long answer to a question from the dropdown control.
  2. Move to next question
  3. Observe the answer
  4. Notice that the answer is only partially visible
  5. The answer control should expand to accommodate the answer length as is the case with HI client.

Cause

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