Changing The Case-Service Plan Goal Start Date, Updates All Associated Activities Under The Goal (Doc ID 2165488.1)

Last updated on AUGUST 01, 2016

Applies to:

Siebel CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4 SIA [23030] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Changing the Case-Service Plan goal start date,updates all associated activities under the goal

Issue details:
When we change the start date of the Case Management Service Plan goal the start date, on all the associated activities attached to it will be changed to reflect the new start date.

Steps to reproduce:
1) go to Cases screen
2) then navigate to Plans - Service Plans view
3) change the planned start date in service plan goals list applet (make sure there is at least one record in the activities applet under service plan goals list applet.
4) we could observe that start date in the activities list applet getting changed with the value entered in planned start date of the goal

Verified the same in Siebel vanilla application as well and the issue is reproducible.

EXPECTED BEHAVIOR
-----------------------
When we change the start date of the Case Management Service Plan goal the start date, on all the associated activities attached to it should not be changed to reflect the new start date.

Cause

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