Error Of ToLowerCase On Null Object When We Use The OpenUI Dispatch Board (Doc ID 2165590.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.1.1.14.12 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When we try to go to a Dispatch Board view with OpenUI, the view concerned didn't correctly load, no data (all fields empty) and when the Chrome debugger is checked, the following error is found:

 
view_incompleted.png, console_error.png)
TypeError: Cannot read property 'toLowerCase' of undefined
    at a.SiebelAppFacade.fsDispatchBoardRenderer.a.ShowUI (fsdispatchboardrenderer.js?_scb=:39)
    at k.SiebelAppFacade.Component.k.Show (component.js?_scb=8.1.1.14_SIA_[23044]_ENU:39)
    at a.c (componentmgr.js?_scb=8.1.1.14_SIA_[23044]_ENU:39)
    at a.SiebelAppFacade.ComponentMgr.a.Show (componentmgr.js?_scb=8.1.1.14_SIA_[23044]_ENU:39)
    at t.SiebelApp.S_App.View.t.Initialize (view.js?_scb=8.1.1.14_SIA_[23044]_ENU:39)
    at SiebelApp.S_App.aK.OnLoadViewContent (applicationcontext.js?_scb=8.1.1.14_SIA_[23044]_ENU:41)
    at SiebelApp.S_App.aK.ProcessCallbacks (applicationcontext.js?_scb=8.1.1.14_SIA_[23044]_ENU:43)
    at Array. (applicationcontext.js?_scb=8.1.1.14_SIA_[23044]_ENU:43)
    at fire (jquery.js?_scb=8.1.1.14_SIA_[23044]_ENU:3073)
    at Object.self.fireWith [as resolveWith] (jquery.js?_scb=8.1.1.14_SIA_[23044]_ENU:3185)

Cause

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