Profile Parameter ‘Parse Embedded Messages‘ is not Working

(Doc ID 2166600.1)

Last updated on AUGUST 01, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Profile parameter ‘Parse Embedded Messages‘ is not working

EXPECTED BEHAVIOR
-----------------------
Profile parameter ‘Parse Embedded Messages‘ should be working as expected.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Got to Siebel application at Administration -Communication >>Communications Drivers and Profiles
2. Select your driver and set "Parse Embedded Messages" parameter to FALSE

This  behavior is described in bookshelf at: https://docs.oracle.com/cd/E14004_01/books/eMail/eMail_Admin15.html"

 

 

Cause

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