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Siebel Open UI - Message Broadcast is showing HTML Tags (Doc ID 2167677.1)

Last updated on MAY 16, 2018

Applies to:

Siebel CRM - Version 15.3 [IP2015] and later
Information in this document applies to any platform.


On :  15.3 [IP2015] version, Client Functionality

Reproducible in standard (vanilla).

Only occurs in Open UI.


Siebel Open UI - Message Broadcast is showing the entire text including HTML tags.
In HI this is working fine as HTML tags are parsed. The problem only occurs in OUI.

The message broadcast in Open UI is showing the text without the HTML tags.

1) Navigate to Administration Communication > Broadcast Messages
2) Create a message with HTML tags - Hello
3) Refresh the application to see the message notification at right hand corner of the screen besides the PDQ's.
4) The message comes with HTML tags.

The issue has the following business impact: users are not supposed to be exposed to the HTML formatting within the broadcasting message.


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