Siebel Open UI - Message Broadcast is showing HTML Tags (Doc ID 2167677.1)

Last updated on AUGUST 02, 2016

Applies to:

Siebel CRM - Version 15.3 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On :  15.3 [IP2015] version, Client Functionality

Reproducible in standard (vanilla).

Only occurs in Open UI.

ACTUAL BEHAVIOR  
---------------

Siebel Open UI - Message Broadcast is showing the entire text including HTML tags.
In HI this is working fine as HTML tags are parsed. The problem only occurs in OUI.

EXPECTED BEHAVIOR
-----------------------
The message broadcast in Open UI is showing the text without the HTML tags.

STEPS
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1) Navigate to Administration Communication > Broadcast Messages
2) Create a message with HTML tags - Hello
3) Refresh the application to see the message notification at right hand corner of the screen besides the PDQ's.
4) The message comes with HTML tags.

BUSINESS IMPACT
-----------------------
The issue has the following business impact: users are not supposed to be exposed to the HTML formatting within the broadcasting message.

Cause

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