licensekeymodule.sh shows the error message 'No valid app keys found in the DB'. (Doc ID 2167753.1)

Last updated on JULY 11, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

As of Siebel IP2016 (16.0), inactivated license keys are stored into the S_APP_KEY table as part of the database configuration process. To activate these keys, licensekeymodule.bat (for Windows) and licensekeymodule.sh (for Unix/Linux) are provided.

When licensekeymodule.sh is launched, necessary parameters are entered and the Login button is clicked, the error message 'No valid app keys found in the DB' may be displayed even if S_APP_KEY table has lots of records.

Cause

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