Email Merge Fields cannot use a 1:M relationship (Doc ID 2168932.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Goal

Customer had configured the Marketing application:

- Customer added a merge fields called 'Order number'

- In the db there are multiple order numbers for the contact.

- Ideally the customer would like to have a way to add all order numbers to the email using the merge fields functionality.

Currently all that happens is the first record is used and all subsequent records are not shown in the email
 

Solution

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