My Oracle Support Banner

LOV Dropdown Is Not Working After Upgrading To IP16 (Doc ID 2169549.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

After upgrading from IP2013 TO IP2016, the LOV Dropdowns are not working

The issue can be reproduced at will with the following steps:

1. Launch Hospitality Open UI application using IE 11 or Chrome
2. Navigate to Opportunities (or any BC with a dropdown) > Opportunities List: All Opportunities Across Organizations
3. Drill down on an Opportunity
4. Click Meeting LOV.

Result: Dropdown does not pop up.

5. Manually type a value in the LOV

Result: This activates the dropdown with the entered value.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.