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Are Merge Primary Credit Card Flag Removed? (Doc ID 2170132.1)

Last updated on AUGUST 21, 2018

Applies to:

Siebel CRM - Version 8.2.2.4.15 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Primary-Id of credit card details not getting updated to Contact record post Merge.

The issue can be reproduced at will with the following steps:

1. Create two contacts Contact1 and Contact2
2. Ensure that Contact1 has Credit card information filled out and has a Primary card selected. There can be more then one card if desired
3. Contact2 should not have anything defined other then first and last name
4. Select Contact1 then Contact2 from the Contact List applet
5. Select Merge option from the menu
6. Review the resulting contact and navigate to the Credit card information.

Note that the Primary Credit card flag is removed and can not be clicked to add a card back as primary.

Cause

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