Siebel CRM Outbound Web Service Integration With OBIEE 12c Not Working (Doc ID 2170491.1)

Last updated on AUGUST 09, 2016

Applies to:

Siebel Marketing - Version 8.1.1.11.15 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.15 [IP2013] version, Siebel Marketing

When attempting to access a segment the following error occurs. " Authentication error. An error occurred during authentication. Try again later or contact your system administrator.".(SBL-EAI-04308)"

ERROR
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Operation 'impersonate' of Web Service 'com.siebel.analytics.web/soap/v1.SAWSessionService' at port 'SAWSessionServiceSoap' failed with the following explanation: "Authentication error. An error occurred during authentication. Try again later or contact your system administrator.".(SBL-EAI-04308)


STEPS
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The issue can be reproduced at will with the following steps:
1. Access segments from Siebel interface


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use segmentation.

Cause

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