fins_enu url unable to login with error SBL-DAT-00230 (Doc ID 2171176.1)

Last updated on AUGUST 11, 2016

Applies to:

Siebel Financial Services CRM - Version 8.1.1.6 SIA [21233] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.6 SIA [21233] version, System Admin

When attempting to access siebel application the following error occurs.

ERROR
-----------------------
ObjMgrSessionLog Error 1 0000001a57ab3ebb:0 2016-08-11 10:03:24 (model.cpp (4455)) SBL-DAT-00230: Unable to load the OLE automation DLL 'libsscfole.so'!
OLE automation was enabled in this instance of Siebel, but the DLL which is needed to implement it could not be loaded.
GenericLog GenericInfo 3 0000001a57ab3ebb:0 2016-08-11 10:03:24 [AUDIT_LOG]: Session audit cache cleaned.
ObjMgrSessionLog Error 1 0000001a57ab3ebb:0 2016-08-11 10:03:24 (model.cpp (5970)) SBL-DAT-00230: Unable to load the OLE automation DLL '<?>'!


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access siebel application
2. The error occurs.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access siebel application

Cause

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