Blank Icons in Siebel Open UI Application in IE11 Browser on Windows 10 Machine

(Doc ID 2171252.1)

Last updated on NOVEMBER 07, 2017

Applies to:

Siebel CRM - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 16.X and above version, System Admin

ACTUAL BEHAVIOR  
---------------
Blank Icons in Siebel Open UI application in IE11 browser on Windows 10 machines with the “Untrusted Font Blocking” GPO policy enabled
Customer is downloading fonts/images to a Secured workstation (desktop)

When launching Siebel Open UI application using IE11 browser on Windows10 machine, the icons like sitemap,Apply Target List,Reports etc are blank.
This is happening only on Windows 10 machines using untrusted font blocking.


EXPECTED BEHAVIOR
-----------------------
Icons should display

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use Windows 10 machine with “Untrusted Font Blocking” GPO policy enabled
2. Launch application using IE 11
3. Observe that icons are missing for Site Map, Apply Target List, Task UI, Reports

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the required icons for the application.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms