IP2016 - Developer Web Client - Handshake Failure (Doc ID 2171656.1)

Last updated on AUGUST 03, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Installation

ACTUAL BEHAVIOR
---------------
Handshake failure status seen for Developer Web Client


EXPECTED BEHAVIOR
-----------------------
There should not be any Handshake failure error for Servers under Administration - Siebel Management > Enterprise

STEPS TO REPRODUCE
-----------------------
- Install Siebel Enterprise 16.0.0.0,
- Patch Siebel Enterprise from 16.0.0.0 to 16.2.0.0,
- Start the Siebel Enterprise so it is successfully started,
- Install Siebel Developer Web Client 16.0.0.0 on the Siebel Gateway Server,
- Patch Siebel Developer Web Client from 16.0.0.0 to 16.2.0.0 on the Siebel Gateway Server,
- From the Start Menu > Execute the Siebel application shortcut,
- Login in as SADMIN and Connect to: Server,
- Once logged in; Navigate to Site Map > Administration - Siebel Management > Enterprise,
- Note how Siebel Enterprise Servers show "Handshake failure" as the status of all Siebel Servers.

ServerMgr log files contain the following error message:

SBL-SCL-00131: Either the RC2 or the AES cryptography engine is not initialized

 

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms