Siebel Mobile: Unable to Download File Attachments in Siebel Mobile Connected App (iOS) (Doc ID 2171883.1)

Last updated on AUGUST 20, 2016

Applies to:

Siebel Mobile Applications - Version 8.2.2.14.4 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Siebel Mobile - on version: 8.1.1.14 / 8.2.2.14 [IP2014]

ACTUAL BEHAVIOR
---------------
Unable to download attachments if using Siebel Mobile iOS App

When trying to download attachments in Mobile application (MAF iOS app) - but this is not happening.
Download of same attachment works fine if trying the same steps on same iPad device but using browser session to open Mobile application URL instead.


EXPECTED BEHAVIOR
-----------------------
Accessing file attachments should work.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Start Mobile application on iPad / mobile device;
2. Navigate to the respective File Attachment view (i.e. customized one if case or in standard ePharma Mobile - ePharmam_enu app; Go to Accounts > Attachment view).
3. Either select an existing file attachment for an Account OR Click on 'New File' and attach a picture from the iPad camera roll.
4. Now click on that attachment link to open- nothing happens, just the busy clock cursor spinning for a while.
5. If repeating the same steps with Mobile application started in a browser tab, attachment download / open will happen as expected.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Mobile application users cannot download files attached.

Cause

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