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DISMISSING DROP DOWN LIST REQUIRES PRESSING ESC TWICE WITH SCREEN READER (Doc ID 2172505.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Dismissing the Drop down requires multiple Esc 

EXPECTED BEHAVIOR
-----------------------
Esc button should dismiss the drop down list

STEPS
-----------------------

1. Launch Siebel call Center application with Firefox 25 and Jaws 14

2. Go to Service Screen - All Service Request View

3. Open drop down list for 'SR Type' Field

4. Navigate through drop down list with arrow keys and press Esc

Cause

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