DISMISSING DROP DOWN LIST REQUIRES PRESSING ESC TWICE WITH SCREEN READER (Doc ID 2172505.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 15.6 [IP2015] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Dismissing the Drop down requires multiple Esc 

EXPECTED BEHAVIOR
-----------------------
Esc button should dismiss the drop down list

STEPS
-----------------------

1. Launch Siebel call Center application with Firefox 25 and Jaws 14

2. Go to Service Screen - All Service Request View

3. Open drop down list for 'SR Type' Field

4. Navigate through drop down list with arrow keys and press Esc

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms