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SSSE: : Unable To Lock The User In The User Map. Another Engine Is Probably Extracting The User (Doc ID 2173092.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Server Sync - Microsoft Exchange Server - Version [IP2014] and later
Information in this document applies to any platform.


SSSE synchronization is not working for few users. In the logs, following error appears for the user:

Unable to lock the user in the User Map. Another engine is probably extracting the user.
(service.cpp (852)) SBL-DAT-00472: Generic SSA NOTOK error message.

What could cause this error message and how to avoid this?


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