Loyalty Batch Engine Memory Lack (Version: 15.10) (Doc ID 2173980.1)

Last updated on AUGUST 19, 2016

Applies to:

Siebel Loyalty Engine - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

 ACTUAL BEHAVIOR
---------------
Memory is keep on increasing after enabling Loyalty Batch Component even though Loyalty batch component is not processing any transactions.

EXPECTED BEHAVIOR
-----------------------
Memory is should not increase after enabling Loyalty Batch Component 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Login to Siebel application
2. Updated “eLoyalty Processing Engine – Batch” component parameter to “LOY - Engine Queue Objects” to “Transaction:500,Bucket:200,Tier:200”, “LOY - Engine Number of Tasks” to “9” .
3. Identified batch component PID number and observed from Resource Monitor window memory is keep on increase even though there is no transaction are available for processing.
4. After one day memory keep on increase and finally batch component is getting crashed

ServerLog ProcessExit 1 0000600657870fc4:0 2016-07-14 23:46:07 LoyEngineBatch 5168 0xe06d736308 Process 5168 exited with error - Exception code 0xe06d736308
ServerLog ProcessCreate 1 0000600457870fc4:0 2016-07-14 23:46:07 Created multithreaded server process (OS pid = 7856 ) for LoyEngineBatch
ServerLog ProcessExit 1 0000600657870fc4:0 2016-07-15 00:40:20 LoyEngineBatch 7856 0xe06d736308 Process 7856 exited with error - Exception code 0xe06d736308
ServerLog ProcessCreate 1 0000600457870fc4:0 2016-07-15 00:40:20 Created multithreaded server process (OS pid = 6928 ) for LoyEngineBatch
ServerLog ProcessExit 1 0000600657870fc4:0 2016-07-15 01:32:46 LoyEngineBatch 6928 0xe06d736308 Process 6928 exited with error - Exception code 0xe06d736308
ServerLog ProcessCreate 1 0000600457870fc4:0 2016-07-15 01:32:46 Created multithreaded server process (OS pid = 7532 ) for LoyEngineBatch
ServerLog ProcessExit 1 0000600657870fc4:0 2016-07-15 02:26:01 LoyEngineBatch 7532 0xe06d736308 Process 7532 exited with error - Exception code 0xe06d736308
ServerLog ProcessCreate 1 0000600457870fc4:0 2016-07-15 02:26:01 Created multithreaded server process (OS pid = 3568 ) for LoyEngineBatch

Cause

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