Enabling SSL With (PeerAuth=True) In IP2015 (Doc ID 2174204.1)

Last updated on AUGUST 23, 2016

Applies to:

Siebel CRM Call Center - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : IP2015 PS11 version, Security / Authentication

Siebel application is inaccessible after Enabling Sisnapi TLS/SSL with (PeerAuth=True) in IP2015 PS11

Enable below parameters in eapps.cfg and Siebel enterprise level :

PeerAuth=true
PeerCertValidation=true

Following error messages found in OM Log :

GenericLog GenericError 1 0000000457220fe8:0 2016-04-28 13:52:41 (sissslimpl.inl (699) err=1181201 sys=0) SBL-NET-01553: Failed to establish SSL connection.
GenericLog GenericError 1 0000000457220fe8:0 2016-04-28 13:52:41 (smimtpool.cpp (752) err=1376284 sys=0) SBL-SMI-00028: Internal: Failed to get the HELLO acknowledge
GenericLog GenericError 1 0000000457220fe8:0 2016-04-28 13:52:41 (smimtpool.cpp (469) err=1376284 sys=0) SBL-SMI-00028: Internal: Failed to get the HELLO acknowledge

 

Cause

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