Drag and Drop Activities On Dispatch Board To Schedule Does Not Result In The Desired Timeslot (Doc ID 2174210.1)

Last updated on MARCH 07, 2017

Applies to:

Siebel Field Service - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.5 [IP2014] version, Field Service

ACTUAL BEHAVIOR

In Open UI, Drag & Drop activities on Dispatch Board to schedule is erratic
during Daylight Saving Time. For examples:

3/13/2017 11 am -> 12:30 pm
3/14/2017 11 am -> 12 pm

When it is not during Daylight Saving Time, it works correctly. For example:

8/9/2016 12 pm -> 12 pm



EXPECTED BEHAVIOR

In Open UI, Drag & Drop activities on Dispatch Board to schedule is not
erratic during Daylight Saving Time.

For examples:

3/13/2017 11 am -> 11 am
3/14/2017 11 am -> 11 am


STEPS

The issue can be reproduced at will with the following steps:

1. Create an activity, Work Time = 60 = Duration, Planned Start = 3/17/2017,
Service Region = Dispatch Board's Service Region

2. Drill down on activity's Status field to go to Dispatch Board, it opens on
3/17/2017.

3. Drag and Drop the activity on Dispatch Board to schedule it, drag it to
align with 11 am hour and drop it on an employee, it is scheduled for 12:30
PM.




Cause

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