Drag and Drop Activities On Dispatch Board To Schedule Does Not Result In The Desired Timeslot
(Doc ID 2174210.1)
Last updated on JULY 21, 2020
Applies to:Siebel Field Service - Version 18.104.22.168.5 [IP2014] and later
Information in this document applies to any platform.
On : 22.214.171.124.5 [IP2014] version, Field Service
In Open UI, Drag & Drop activities on Dispatch Board to schedule is erratic
during Daylight Saving Time. For examples:
3/13/2017 11 am -> 12:30 pm
3/14/2017 11 am -> 12 pm
When it is not during Daylight Saving Time, it works correctly. For example:
8/9/2016 12 pm -> 12 pm
In Open UI, Drag & Drop activities on Dispatch Board to schedule is not
erratic during Daylight Saving Time.
3/13/2017 11 am -> 11 am
3/14/2017 11 am -> 11 am
The issue can be reproduced at will with the following steps:
1. Create an activity, Work Time = 60 = Duration, Planned Start = 3/17/2017,
Service Region = Dispatch Board's Service Region
2. Drill down on activity's Status field to go to Dispatch Board, it opens on
3. Drag and Drop the activity on Dispatch Board to schedule it, drag it to
align with 11 am hour and drop it on an employee, it is scheduled for 12:30
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