Modify Order Is Creating With Two Root Instances (Doc ID 2174472.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

From external channel if there is two simultaneous Disconnect requests come on same Root Asset. only one Order is getting generated with 2 instances(2 root line item) of the Root Product.
Where as we need to create only one

Cause

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