Collected Amount Field In Siebel Collections PTP Applet Is Not Displaying Values In Decimal. (Doc ID 2175074.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 [21238] version, eAutomotive

ACTUAL BEHAVIOR
---------------
Financial Account > Transaction Details only adds currency in units

EXPECTED BEHAVIOR
-----------------------
Financial Account > Transaction Details should add both currency in units and decimals

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to: Financial Account > Collections.
2. Create new record, added promise amounts of:
$35.24
$22.65
3. In the db: PROMISE_AMT is populated with:
35.24
22.65
This is correct
4.Navigate to: Financial Account > Transaction Details
Add in the value amount and save the record, for example $12.22
5. The Financial Account > Collections > activities child applet shows an activity.
However the value in the db is a rounded figure, not with decimal places (i.e $22)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, collection payment data is not added correctly, revenues could be lost

Cause

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