Sales Order Portal Button Navigates to Wrong Account (Doc ID 2175376.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 8.1.1.11.16 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.16 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR
---------------
Sales Order Portal button navigate to the wrong Account

EXPECTED BEHAVIOR
-----------------------
Portal button should navigate to the right account linked to respective Sales Order.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open eCommunications client
2. Navigate to Accounts - Accounts List
3. Drill down account name
4. Under Orders drill down Order #
5. Click Portal
Findings:
In the current view check the Account whether its the original Account from which navigated to Order , but the account is changed here.



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms