java.net.SocketException;Software caused connection abort:recv failed when SOAPUI calls an inbound web service (Doc ID 2175567.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, System Admin

ACTUAL BEHAVIOR
---------------
web services are not working using EAI_ANON_ENU


SOAPUI calls to web services hosted at a newly built performance environment are failing with the error "Error getting response; java.net.SocketException;Software caused connection abort:recv failed".

The environment is load balanced.

Bypassing the load balancer and calling the web server directly works for one web server and not for the other.

Other object managers, such as UCM are working fine when a web browser is used to access them.

EXPECTED BEHAVIOR
-----------------------
Web services should be working without error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot invoke web services on this new environment.

Cause

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