Contact Merge With SWIMergeService Failing With SBL-GEN-65535-Unable to load message 0xffff(SBL-GEN-00000)

(Doc ID 2175569.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


On : 15.4 [IP2015] version, Siebel EAI

When Merging two contacts/ Accounts by calling the web service "SWIWebService" from SOAP it is failing with below Error.

Unable to load message 0xffff(SBL-GEN-00000)




The issue can be reproduced at will with the following steps:

1. Export the WSDL of "SWIWebService'

2. Import the WSDL into SOAP UI & Edit the request

Business Object: Contact
Business Component : Contact

LosingObjectId: Contact Row Id

Winning Object Id: Other Contact Row ID

3. Run the request and able to see the below errors

<siebelf:errormsg>Unable to load message 0xffff(SBL-GEN-00000)</siebelf:errormsg>


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