Copied/Cloned OpenUI Object Manager URL shows HI client login page for a different Application Object Manager.

(Doc ID 2178264.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.2.2.14.17 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On Siebel 8.2.2.14 environment, when attempting to invoke the URL for the Siebel Application Object Manager that is copied from Public Sector OM, the following happened:

Actual Behavior:
-------------------------
The cloned/copied OpenUI Object manager URL was working fine but it was loading the page as HI client and was going to Siebel Sales Application but not the Public Sector Application

Expected Behavior:
-------------------------
Open UI application should launch the copied Public Sector in OpenUI mode and it should go to cloned/copied Object Manager page and not sales application

Steps to Reproduce:
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1.Copied the HI based OM (PSCcObjMgr_enu) and created OpenUI OM (PSCcObjMgr_enu_oui).
2.Set the EnableOpenUI=True for the copied Object Manager PSCcObjMgr_enu_oui and edit the eapps.cfg file to add the entry for the newly copied Object Manager.
3.Make sure to create Virtual Directories for the newly copied Object Manager in the IIS and restart IIS web server.
4.Launch the application for the copied Object manager through thin client URL

 

Cause

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