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Context Gets Lost when Error Occurred in Open UI Enabled Application which read by JAWS (Doc ID 2178501.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version SIA [23030] and later
Information in this document applies to any platform.


On : SIA [23030] version, Client Functionality

Context is lost when error occurs in OPENUI (using keyboard) JAWS

Whenever the JAWS reads the browser the context is lost whenever an error occurs in the application. This is consistent behavior for any error that pops up on the application.

No context loss in Siebel  after any error occur in Siebel

Tested on vanilla Siebel OpenUI and 15.13

Goto Contacts Screen

Using only the keyboard (no mouse) :

Create a new record
Now do not populate any fields and try to save this record (CTRL+S)
An error is displayed
Press "OK" (enter key) to to dismiss the error
Now the cursor is displayed to be back on the new record, but you cannot
enter anything from the keyboard. The context is lost for the user. Keyboard
cannot be used anymore on this record.

Result: Issue was reproduced.

The issue has the following business impact:
Due to this issue, users cannot avoid the Context lost when any error occurs in the OPEN UI enabled application.


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