Click On Sitemap Crashes The Siebel Application (Doc ID 2179054.1)

Last updated on OCTOBER 07, 2016

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, System Admin

Customer has upgrade their environment to IP16 from IP2013.After the successful upgrade while they try to access the Sitemap its crashing.

ERROR
-----------------------
ServerLog ProcessExit 1 000027d157b600ce:0 2016-08-22 10:42:10 eautoObjMgr_enu 3473768 SBL-OSD-02006 Process 3473768 exited with error - Process exited because it received signal SIGABRT.

callstack looks as below:

PROCESS 3473768 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 3599!!!
Current Time: 08/22/2016 10:42:08.310
In:

CreateSitemapScreenAnchorTag__18CSSHtmlPUIRendererFP16CSSSWEHtmlStreami + 0x0x000000c0
Called from:
0x42964e14 CreateSitemapScreenAnchorTag__18CSSHtmlPUIRendererFP16CSSSWEHtmlStreami+ 0x0000098c
0x423fe318 ShowSWETagForEachScreenE__11CSSRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00005110
0x423f7c78 Show__11CSSRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00004374
0x42748e9c Show__15CSSHtmlRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00001280
0x42951604 Show__18CSSHtmlPUIRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00000548
0x423fa388 ShowChildren__11CSSRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00000418
0x423f9d4c ShowSWETagDefaultE__11CSSRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x000001ec
0x423f8350 Show__11CSSRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00004a4c
0x42748e9c Show__15CSSHtmlRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00001280
0x42951604 Show__18CSSHtmlPUIRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00000548
0x423f9418 ShowSWETagSwitchE__11CSSRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00000914
0x423f82cc Show__11CSSRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x000049c8
0x42748e9c Show__15CSSHtmlRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00001280
0x42951604 Show__18CSSHtmlPUIRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00000548
0x423fa388 ShowChildren__11CSSRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00000418
0x42749600 ShowSWETagRootE__15CSSHtmlRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00000af0
0x423f7a2c Show__11CSSRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00004128
0x42748e9c Show__15CSSHtmlRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00001280
0x42951604 Show__18CSSHtmlPUIRendererFPC9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00000548
0x4263516c CS_DoShowPage__24CSSSWEHtmlContentHandlerFRP13CSSObjectBaseRiP9CSSSWESWXP16CSSSWEHtmlStreamP13CSSSWEShowCtx+ 0x00001000
0x42493998 DoShowPage__20CSSSWEContentHandlerFP16CSSSWEHtmlStreamPCwP13CSSSWEShowCtx+ 0x00000fbc
0x4248ed74 CS_ShowPage__20CSSSWEContentHandlerFRP13CSSObjectBaseP16CSSSWEHtmlStream8SSstringPCwi+ 0x00002cf8
0x4248bacc ShowPage__20CSSSWEContentHandlerFP16CSSSWEHtmlStreamPCwiT3+ 0x0000142c
0x425d587c ActionRPCShowPage__27CSSSWEHtmlPUIContentHandlerFP23CSSSWEActionRPCShowPageP16CSSSWEHtmlStream+ 0x00001bd4
0x4236fc14 DoPostedAction__15CSSSWEActionMgrFP16CSSSWEHtmlStreamP13WWEReqModInfoRP9WWECbInfo+ 0x00005388
0x4237d1bc CheckPostedActions__15CSSSWEActionMgrFP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfoRi+ 0x00002fd8
0x422c8344 InvokeServiceMethod__22CSSSWEFrameMgrInternalFP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfo+ 0x00002f18
0x424a2264 InvokeMethod__18CSSSWECmdProcessorFP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfo+ 0x00003968
0x4249f034 _ProcessCommand__18CSSSWECmdProcessorFP16CSSSWEHtmlStreamP13WWEReqModInfoRP9WWECbInfo+ 0x00006eec
0x424a9550 ProcessCommand__18CSSSWECmdProcessorFP20CSSSWEGenericRequestP21CSSSWEGenericResponseRP13WWEReqModInfoRP9WWECbInfo+ 0x00007480
0x424a8724 ProcessCommand__18CSSSWECmdProcessorFP17CSSSWEHttpRequestP18CSSSWEHttpResponseRP9WWECbInfo+ 0x00000834
0x428126e8 Request__18CSSServiceSWEIfaceFP12CSSSWEReqRecP17CSSSWEResponseRec+ 0x000030c4
0x4280e988 DoInvokeMethod__18CSSServiceSWEIfaceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x0000b0dc
0xd9ead9d8 InvokeMethod__10CSSServiceFPCwRC14CCFPropertySetR14CCFPropertySet+ 0x00001a28
0xdae04b28 ModInvokeSrvcMethod__14CSSSIOMSessionFPCwPCwPCwR8SSstring+ 0x000013a0
0xdae00f2c RPCMiscModel__14CSSSIOMSessionF12SISOMRPCCode12SISOMArgTypeUlP18CSSSISOMRPCArgListT4RiPv+ 0x00003310
0xdadfa0a0 HandleRPC__14CSSSIOMSessionF12SISOMRPCCode12SISOMArgTypeUlP18CSSSISOMRPCArgListT4RiPv+ 0x00002d88
0xda38bde0 HandleOMRPC__9CSSClientFP12CSSClientReq+ 0x0000128c
0xda385574 HandleRequest__9CSSClientFP12CSSClientReq+ 0x00000708
0xda37f868 _HandleMsg__FP9CSSClientP12CSSClientReq+ 0x00000a50
0xda380204 SessionHandleMsg__11SOMMTServerFP9smiSisReq+ 0x00000b04
0x10011d9c CompSessionHandleMsg__13smiMainThreadFP9smiSisReq+ 0x00000a48
0x10047110 ProcessMessage__12_smiMessageQFP12_smiMsgQItemli+ 0x000047b0
0x10043314 ProcessRequest__12_smiMessageQFPvT1RPv+ 0x00000d2c
0x10030b2c WorkerTask__13_smiWorkQueueFPv+ 0x00002140
0x1003e17c SmiThrdEntryFunc__FPv+ 0x00001f14
0xd45a68c0 OSDThreadStart__FPv+ 0x000008ec
0xd0522d08 _pthread_body+ 0x00000448


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to siebel application.
2.Click on Sitemap
3.Application OM is crashing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to access the site map in Application.

Cause

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