Detail View Tabs Disappears While Clicking On A Specific Detail View (Doc ID 2179271.1)

Last updated on JUNE 15, 2017

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

In Siebel IP15.10 OpenUI the detail view tabs disappear when clicking on a particular detail view. This was reproduced by support as follow:

STEPS

  1. Log in Siebel emedical.
  2. Change behavior in user preference.
  3. Set navigation: tab.
  4. Set theme: aurora.
  5. Refresh screen.
  6. Site Map - Shipping.
  7. Drill down Drill down on a pick ticket.
  8. In 3rd level view click on repair pick ticket.

Results: Pick ticket and repair pick ticket tabs disappear.

The below exception is being thrown:

TypeError: Cannot read property 'GetControls' of null at barcdviewpr.SiebelAppFacade.barcdviewpr.barcdviewpr.ShowUI

Cause

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