Authentication Required prompt displayed for Siebel LDAP and Windows Integrated Authentication when accessing application via mobile phones/desktops (Doc ID 2180036.1)

Last updated on OCTOBER 13, 2016

Applies to:

Siebel Call Center - Version 8.1.1.14.8 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.8 [IP2014] version, Security / Authentication

ACTUAL BEHAVIOR
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Siebel application when accessed via mobile device with LDAP/SSO shows "Authentication Required" prompt again and again.

EXPECTED BEHAVIOR
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Siebel application when accessed via mobile device (Samsung Device) should work same as OpenUI client.

STEPS
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The issue can be reproduced only in customer environment at will with the following steps:
1. Make sure to setup Siebel application with LDAP/SSO
2. Make sure that the setup works fine and consistent with OpenUI
3. Try to invoke the same URL for Siebel eAutomotive application on a mobile device (Samsung Galaxy S6)
4. Check to see if the SSO login is successful.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login successfully and even if they did, a single refresh prompts for a login credentials. This was causing a roadblock to their SIT phase.

Cause

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