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SBL-EAI-05001: Exception In Java Business Service In Stage Error When Uploading Siebel BIP Report on IP2016 (Doc ID 2183648.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Siebel CRM - Version 16.4 [IP2016] and later
Information in this document applies to any platform.


When attempting to generate Siebel BIP reports with ADSI authentication, the reports fail and the following error occurs.

ObjMgrBusServiceLog Error 1 0000008857c923ec:0 2016-09-02 17:27:44 (javabsvc.cpp (448)) SBL-EAI-05001: Exception in Java Business Service in stage During Invoke : JVM Exception:java.lang.NoClassDefFoundError: oracle/xdo/common/log/Logger

The issue can be reproduced at will with the following steps:
1. Upgrade from 15.10 to 16.4
2. Make sure that none of the Siebel BIP 11g integration configuration is changed.
3. Click on Upload Files and check to see if the reports are uploaded successfully.



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