SBL-EAI-05001: Exception In Java Business Service In Stage Error When Uploading Siebel BIP Report on IP2016

(Doc ID 2183648.1)

Last updated on APRIL 03, 2018

Applies to:

Siebel CRM - Version 16.4 [IP2016] and later
Information in this document applies to any platform.
***CHECKED FOR CURRENCY 03-APR-18***

Symptoms

On : 16.4 [IP2016] version, Reports

When attempting to generate Siebel BIP reports with ADSI authentication post upgrade from 15.10 to 16.4, the reports fail and the following error occurs.

ERROR
-----------------------
ObjMgrBusServiceLog Error 1 0000008857c923ec:0 2016-09-02 17:27:44 (javabsvc.cpp (448)) SBL-EAI-05001: Exception in Java Business Service in stage During Invoke : JVM Exception:java.lang.NoClassDefFoundError: oracle/xdo/common/log/Logger

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Upgrade from 15.10 to 16.4
2. Make sure that none of the Siebel BIP 11g integration configuration is changed.
3. Click on Upload Files and check to see if the reports are uploaded successfully.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot upload files and this was causing a setback.

Cause

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