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Siebel Marketing - Treatment Id Not Sent To OBIEE In Direct Mail Treatment (Doc ID 2183668.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel Marketing - Version 15.1 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.1 [IP2015] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
When running a segment with 2 treatments, the 'treatment id' is not sent to OBI, so filtering of contacts does not occur for the campaigns.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create two segments and two treatments
2. Allocate each treatment with 100% to one segment. make sure one treatment is direct mail.
3. Load the campaign and verify contacts resulting from segment 1 are loaded and associated with treatment 1, and contacts resulting from segment 2 are loaded and associated to treatment 2
4. Launch the campaign and expected behavior is contacts from first treatment receive the email, and contacts from DM get exported on a list.
5. All contacts (no matter which segment they came from ) are in the DM export list.

6. Treatment Id is not sent to OBIEE in Direct Mail Treatment.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use launch campaigns with Direct Mail Treatment.

Cause

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In this Document
Symptoms
Cause
Solution
References


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