"gpu update failed" error on Siebel Gateway server when installing Siebel Innovation Pack 2016 (Doc ID 2183743.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 16.0 [IP2016] and later
Information in this document applies to any platform.

Symptoms

On : 16.0 [IP2016] version, Installation

When attempting to install Siebel Innovation Pack 2016 as a Migration Installation,
the following error occurs in the oraInstall<timestamp>.out log file


ERROR
-----------------------
gpu update failed


STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1. Access the Siebel Bookshelf:

Windows platform:

Siebel Installation Guide for Microsoft Windows > Installing Siebel Enterprise Server Components and the Siebel Web Server Extension > Installing Siebel Enterprise Server > Installing Siebel Enterprise Server as a Migration Installation

http://docs.oracle.com/cd/E74890_01/books/SiebInstWIN/SiebInstCOM_InstSES5.html#wp3576352

UNIX:

Siebel Installation Guide for UNIX > Installing Siebel Enterprise Server Components and the Siebel Web Server Extension > Installing Siebel Enterprise Server > Installing Siebel Enterprise Server as a Migration Installation

http://docs.oracle.com/cd/E74890_01/books/SiebInstUNIX/SiebInstCOM_InstSES5.html#wp3576352



2. Follow the instructions in the Siebel Installation guide

3. Verify that the installation is successful except this gpu update failed in the oraInstall<timestamp>.out log file




Cause

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