How Can We Script An Explicit Save To Trigger When A User Drags And Drops The Attachment. (Doc ID 2183834.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.2.2.14.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Customer is facing an issue where users find drag-and-drop of Attachments is taking longer than expected.
Sometimes the Attachments are not saved when they are drag-and-dropped to Application.

Desired Behavior:

Attachments should be saved regardless of which applet has focus.

Actual Behavior:

An attachment added is not saved if the focus is not on the Attachment Applet.

 

Repro Steps:

1) Go to the Contacts Screen
2) Drill down on a contact
3) Go to Attachment Detail View
4) Ensure the "Contact Form Applet" has focus
5) Click on the "New File" button on the Attachment Applet
6) Select attachment. It is visible in the list applet.
7) Navigate away without further touching the Attachment Applet
8) Go back, you will see the attachment did not get committed.

 

Cause

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