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Siebel Handheld: Poor Performance in writing transactions into PDA database (CETxnTable) after Upgrade from to 15.0 (Doc ID 2184170.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel Consumer Goods Sales Handheld - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


Siebel Handheld - on version: 15.12 [IP2015]

Siebel Handheld poor CE Txn writing performance after upgrade from to Siebel15

On Siebel 15 (15.12) a Handheld performance issue was observed after the upgrade from to IP15.
Oracle ACS/Expert Services resource on site has investigated this issue and so far the findings were:
1. detailed logs are showing considerably slower transaction logging on the Siebel 15 Handheld (HH);
2. when tested also with vanilla SRF + filters on the same HH, the results were also very similar, it seemed slower than before

Some customizations are deployed on the PDA, but there are no changes in those between and Siebel 15. Data volumes for the test users are also similar on the 2 environments.

On the server the 15.12 Patch Set is applied, but there is no new PDA version, so the Handheld application version is the same 15.0.

Performance on Handheld device for same actions, with similar amount of data and in same conditions should not deteriorate in newer release.

The issue has the following business impact:
Due to this issue, Handheld users may would see significant delays in their daily activities.


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