Siebel Handheld: Poor Performance in writing transactions into PDA database (CETxnTable) after Upgrade from 8.1.1.6 to 15.0

(Doc ID 2184170.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Siebel Consumer Goods Sales Handheld - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Siebel Handheld - on version: 15.12 [IP2015]

ACTUAL BEHAVIOR
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Siebel Handheld poor CE Txn writing performance after upgrade from 8.1.1.6 to Siebel15

On Siebel 15 (15.12) a Handheld performance issue was observed after the upgrade from 8.1.1.6 to IP15.
Oracle ACS/Expert Services resource on site has investigated this issue and so far the findings were:
1. detailed logs are showing considerably slower transaction logging on the Siebel 15 Handheld (HH);
2. when tested also with vanilla SRF + filters on the same HH, the results were also very similar, it seemed slower than before

Some customizations are deployed on the PDA, but there are no changes in those between 8.1.1.6 and Siebel 15. Data volumes for the test users are also similar on the 2 environments.

On the server the 15.12 Patch Set is applied, but there is no new PDA version, so the Handheld application version is the same 15.0.


EXPECTED BEHAVIOR
-----------------------
Performance on Handheld device for same actions, with similar amount of data and in same conditions should not deteriorate in newer release.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Handheld users may would see significant delays in their daily activities.

Cause

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