SBL-EAI-04397 SBL-IAI-00512 USER KEY ON CHILD SURVIVORSHIP (Doc ID 2184388.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Data Quality - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, System Admin

When attempting to call 'UCM Transaction Manager' invoke method: 'SOAPExecute'
the following error occurs.

ERROR
-----------------------
CIF Transaction Mgr service failed to process the record with SDH Row Id=G-NP3. No user key can be used for the Integration Component instance 'Contact_Alternate Phone'.(SBL-EAI-04397)(SBL-IAI-00512)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. invoke 'UCM Transaction Manager' invoke method: 'SOAPExecute' and pass 2 children entities : Contact Communication Address and Contact Alternate Phone.
2. Notice the error CIF Transaction Mgr service failed to process the record with SDH Row Id=G-NP3. No user key can be used for the Integration Component instance 'Contact_Alternate Phone'.(SBL-EAI-04397)(SBL-IAI-00512)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot pass 2 different child integration components as input

Cause

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