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Siebel Remote: Generate New Database Template (GenNewDB) task fails with SBL-GDB-00004 and 'Syntax error' (Doc ID 2185088.1)

Last updated on OCTOBER 29, 2019

Applies to:

Siebel CRM - Version 8.2.2.14.16 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Siebel Remote / Replication / Anywhere - on version: 8.1.1.14.16 / 8.2.2.14.16 [IP2014]

On a Development environment, the Generate New Database Template (GenNewDB) task completes with the generic error:

ERROR
-----------------------
 "SBL-GDB-00004: Error in Main function."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Setup Remote / MobileSync components on the Siebel environment
2. start / schedule a GenNewDB component task
3. see that completing with error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, Developer users cannot have the database template generated, DbXtract cannot complete.

Cause

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In this Document
Symptoms
Cause
Solution
References


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