Local client crash during synchronization (Doc ID 2185139.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Siebel Consumer Goods - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.17 [IP2013] version, Remote / Replication / Anywhere

ACTUAL BEHAVIOR
---------------
Suddenly three Siebel Local Clients were unable to synchronize with the server.

On local clients can be seen the following statements in event viewer:

Name of application with error: siebel.exe, version 8.1.1.11, timestamp: 0x55565553
Name of module error: sslcshar.dll Version: 811.11.822.4, timestamp: 0x5480c77e
Exception code: 0xc0000005
Offset error: 0x00059065
ID of process error: 0x55c
Start time of application with error: 0x01d1fbe54b2f4597
Path to apply error: C: \ Siebel \ Client \ BIN \ siebel.exe
Path to module error: C: \ Siebel \ Client \ BIN \ sslcshar.dll

Name of application with error: siebel.exe, version 8.1.1.11, timestamp: 0x55565553
Name of module error: sslcshar.dll Version: 811.11.822.4, timestamp: 0x5480c77e
Exception code: 0xc0000005
Offset error: 0x00059065
ID of process error: 0x1970
Start time of application with error: 0x01d1e897a5559c5f
Path to apply error: C: \ Siebel \ Client \ BIN \ siebel.exe
Path to module error: C: \ Siebel \ Client \ BIN \ sslcshar.dll
Report ID: 96f08ca1-5507-11e6-baa0-104a7da186ea

Also under \local folder the following file is created: assert.dmp



Changes

 No changes

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms