End Of File Error Is Coming When Calling F9 Over An Email - Inbound Activity Record And There Is Custom Code To Predefault The Email Template To a Email Template Using Email Body Substitution Field. (Doc ID 2185456.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 15.5 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.5 [IP2015] version, Comms Server & Email Response

When attempting to custom F9 operation in Communications screen over an inbound email the following error pop up.

"
An end of file error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists. (SBL-DAT-00393).
"

OR

"
[1]Wrong field values or value types detected in field Literature Id. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299)
[2]The value entered in field Literature Id of buscomp Comm Outbound Email does not match any value in the bounded pick list Comm Literature Picklist.(SBL-DAT-00225)
"
After that if I click on Send button on Send Communication Applet the same error about "An end of file error has occurred..."

Siebe users are using Siebel OpenUI with IE 11, but issue is also reproduce in Chrome. This is a customize feature to call "F9" operation from the Communications screens and bring up the content of the inboud email body into the Send Communications Applet (Siebel Email Client) preset the template through custom code in Send Communication Applet WebApplet_Load event.

The issue can be reproduced at will with the following steps:
1. Setup the Siebel User Preferences>Outbound Communications>Send Email> Email Client: Siebel Email Client and Default Message Format:Plain Text.
2. Navigate to Site Map>Communications screen
3. Select a inbound email
4. Do a F9 operation.
5. The Send Communication Applet show up.
6. The content of the inbound email show in the the email body.
7. User click on Send button
8. The following error show up:
"An end of file error has occurred.
Please continue or ask your systems administrator to check your application configuration if the problem persists. (SBL-DAT-00393).
"


At this point it was expect to F9 pop up the Send Communication Applet using the Email Template preset on the WebApplet_Load event through eScript code. This was working fine in previous Siebel High Interactivity mode.

The behavior does NOT happens to every inbound email message where F9 was invoked, but just for inbound email message processed with Internet SMTP/POP3 or IMAP Server driver parameter "Convert Incoming To Plain Text" set to TRUE and which Email Body contains the string " <javascript://>". So when F9 is used and default to the template that bring the inbound Email Body it show the error.

Changes

 

Cause

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