Smartscripts Designer Applet Does Not Work, It Show A Blank Screen Where the Flow Chart Designer Should Appear In OpenUI Mode

(Doc ID 2186237.1)

Last updated on DECEMBER 22, 2016

Applies to:

Siebel SmartScript - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

On : 15.9 [IP2015] version, SmartScript

When the Siebel user tried to edit a SmartScript in Site Map>Administation - SmartScript>Scripts>Designer to link the SmartScript page the designer applet show a blank applet and the user can not edit the SmartScript.

Siebel user using OpenUI should be able to use the Designer tab when developing a SmartScript
The behavior can be reproduced in Chrome and some other browsers and also using standard Siebel theme.

The issue can be reproduced at will with the following steps:
1. Login to Siebel Application ITA language
2. Navigate to Site Map>Administation - SmartScript>Scripts>Designer
3. The Designer tab show a blank applet.


Changes

 

Cause

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