Replies Coming To Siebel Mailbox For Mails Sent Via F9 Are Not Coming In Sequence

(Doc ID 2186582.1)

Last updated on JUNE 20, 2017

Applies to:

Siebel Call Center - Version 15.7 [IP2015] and later
Information in this document applies to any platform.

Goal

A single user replies to multiple F9 emails one by one in quick succession.

The user is an Outside user (gmail) and replying to email on the internet.

These emails are received from the internet (gmail) to customer's own company internal Outlook mailbox in random order (same wrong order as Siebel)

Is this expected behavior?
 

Solution

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