Unable To Store URL Resolution Documents With Longer Than 200 Characters Links (Doc ID 2187059.1)

Last updated on SEPTEMBER 28, 2016

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

For this particular case, the customer was unable to store URL Resolution Documents with longer than 200 characters links.

When the user tries to add such a Resolution Document, the below error is returned:

"We detected an Error which may have occurred for one or more of the following reasons:
Value too long for field 'ResFileName' (maximum size 200).(SBL-DAT-00235)"

Steps to reproduce the error:
1. Navigate to "Administration - Resolution Documents";
2. Press ''New" button;
3. Press pick applet (SVG) button on field "File Name"; "Add Attachment" pop-up will be displayed;
4. Paste a hyperlink with more than 200 characters (e.g. https://www.google.ge/search?q=crm&espv=2&biw=1280&bih=919&source=lnms&tbm=isch&sa=X&ved=0ahUKEwjc966f7qTPAhVDWxQKHdswCFgQ_AUIBigB#imgdii=DTNNWSe5eOYeNM%3A%3BDTNNWSe5eOYeNM%3A%3B9PJssNysQKoFRM%3A&imgrc=DTNNWSe5eOYeNM%3A ) into URL field;
5. Press "Add" button;
6. A pop-up will appear displaying the following message:

"We detected an Error which may have occurred for one or more of the following reasons:
Value too long for field 'ResFileName' (maximum size 200).(SBL-DAT-00235)".

Cause

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